Excellence in Every Detail
At Design Concepts, your satisfaction is our priority. If you are not completely in love with your hair after your service, we want to make it right. Please contact us within 48 hours of your appointment to let us know how we can help. Our team will gladly schedule a redo or adjustment to ensure you leave feeling confident and happy with your look. Whenever possible, adjustments will be made with the same service provider to maintain consistency. Your feedback helps us grow and improve, and we are here to ensure you have the best experience every time.
For your convenience, we accept a variety of payment methods to make checkout simple and stress-free. These include Visa, Mastercard, Discover, American Express, Cash, and Apple Pay. We are committed to offering modern payment solutions so that your experience at Design Concepts is seamless from start to finish. If you have any questions or specific needs regarding payment, please ask our Guest Service Experts for assistance.
We are proud to offer professional products designed to enhance and maintain the health and beauty of your hair. However, if a product is not the perfect fit for you, we are happy to help. Retail products can be returned within 30 days of purchase, as long as they are unused, in their original packaging, and accompanied by a receipt. Whether it is a product exchange or a refund, we want to ensure that you have the tools you need to achieve your best look at home. If you need help selecting a replacement product, our team is always available to assist with personalized recommendations.
At Design Concepts, we believe in more than just delivering services; we believe in creating experiences. Our team of licensed specialists is passionate about their craft and dedicated to helping you look and feel your best. From the moment you walk through our doors, you will be welcomed into an atmosphere of care and professionalism. Each service is personalized to meet your unique needs, ensuring that you leave feeling confident and valued. We are honored to have built lasting relationships with our guests, and we remain committed to exceeding your expectations with every visit.
Your time is valuable to us, and we strive to make every appointment a smooth and enjoyable experience.
Arrival: Please plan to arrive 10 minutes before your appointment to allow time for check-in and preparation. This ensures you can fully enjoy your service without feeling rushed.
Running Late? We understand that life happens. If you are running behind, please call us as soon as possible. While we will do our best to accommodate you, late arrivals may affect the time allotted for your service. To respect the time of all guests, we must complete services as scheduled.
Cancellations: We require 24 hours notice for the cancellation of spa services. This allows us to offer that time to another guest and helps our specialists manage their schedules efficiently.
Gratuities: While not included in the cost of your service, gratuities are always appreciated as a way to thank your stylist or technician for their hard work. If you have any questions or need to adjust your appointment, our team is just a call away.
Schedule your appointment today and let our expert team provide the personalized salon and spa experience you deserve.
Opening Hours
Monday Premium Service Hours – By Appointment Only
Tuesday ( 9:00 AM to 7:00 PM)
Wednesday ( 9:00 AM to 6:00 PM)
Thursday ( 9:00 AM to 8:00 PM)
Friday ( 9:00 AM to 7:00 PM)
Saturday ( 9:00 AM to 5:00 PM)
Sunday (Closed)
